Schermer Pecans Guarantee & Return Policy
Because we deliver farm-fresh, perishable food products, we cannot accept physical returns due to food safety. If you have any concerns about your order, please contact our team at hello@schermerpecans.com or call us directly at (800) 841-3403 within 5 days of delivery so we can review your request and ensure you are taken care of.
Please inspect your shipment as soon as it arrives. If any part of your order arrives damaged, defective, or incorrect, reach out to us immediately with your order number and a brief explanation (and photos if applicable). We will promptly evaluate the issue and arrange for a replacement or store credit.
Warm Weather Exclusion: Please ensure someone is available to receive packages during warmer months, as Schermer Pecans is not responsible for damage caused by packages left exposed to extreme weather after delivery.
